c444 Privacy Policy — Your Data, Your Rights

01 Who We Are

c444 is an online gaming and sports betting platform operating at c444.ml, built specifically for players in Pakistan. When this Privacy Policy refers to "c444," "we," "us," or "our," it means the c444 platform and the team responsible for operating it.

This Privacy Policy applies to all personal data collected through the c444 website, the c444 mobile app (available on Android and iOS), and any direct communications between you and c444 support. By registering an account or using c444 in any capacity, you acknowledge that you have read this Privacy Policy and consent to the data practices described here.

This policy should be read alongside the c444 Terms and Conditions and Responsible Gaming policy, both of which form part of your agreement with c444.

02 Data We Collect

c444 collects personal data in the following categories, depending on how you use the platform:

c444 collects only the data that is genuinely needed to operate your account, process your PKR transactions, comply with identity verification requirements, and keep the platform safe. We do not collect data that is not relevant to these purposes.

03 How We Use Your Data

The personal data c444 holds is used for the following purposes:

• Account management: Creating and maintaining your c444 account, processing login requests, and communicating account-related information to you.
• Payment processing: Handling PKR deposits via JazzCash, Easypaisa, Raast, and bank transfer, and processing withdrawal requests to your verified payment method.
• Identity verification (KYC): Confirming that you are who you say you are and that your payment methods are registered in your own name, as required before withdrawals are processed.
• Platform personalisation: Displaying relevant promotions, cricket betting markets (PSL, T20, internationals), game recommendations in the lobby, and VIP tier progress based on your actual activity.
• Responsible gaming: Monitoring account activity to support responsible gaming commitments, including flagging patterns that may indicate problem gambling and applying the limits and restrictions you set in your account settings.
• Security and fraud prevention: Detecting and preventing fraudulent account activity, duplicate accounts, money laundering, and misuse of bonuses or payment systems.
• Customer support: Responding to your queries, complaints, and verification requests through live chat and email.
• Platform improvement: Analysing aggregated, anonymised usage data to improve game performance, betting market coverage, withdrawal speed, and the overall c444 experience.
• Marketing communications: Sending you promotional emails and platform notifications about bonuses, deposit-match offers, and cricket betting specials — but only if you have opted in to receive them. See Section 12 for how to opt out.

c444 does not use your personal data for automated decision-making that produces legal or similarly significant effects on you without human review. Any account restrictions applied by automated systems are reviewed by the c444 team before being made permanent.

04 Legal Basis for Processing

c444 processes your personal data on the following legal grounds:

• Contract performance: Processing your identity data, payment data, and usage data is necessary to provide the service you signed up for — your c444 account, deposits, withdrawals, and access to games and betting markets.
• Legitimate interests: c444 has a legitimate interest in keeping the platform secure, detecting fraud, preventing duplicate accounts, and improving the quality of the gaming experience for all players.
• Consent: Marketing communications and non-essential cookies are processed only on the basis of your explicit consent, which you can withdraw at any time.
• Legal obligation: Identity verification and certain transaction record-keeping obligations are carried out where required under applicable rules.

05 Payments & KYC Data

Because c444 operates with real-money PKR transactions, payment and identity data receives additional protections and handling procedures beyond standard account data.

When you make a deposit or request a withdrawal, c444 receives transaction reference data from your payment provider — whether that is JazzCash, Easypaisa, Raast, or your bank. c444 does not store your full bank account credentials or mobile wallet PINs. Payment reference data is used solely to match transactions to your account and to process your PKR balance correctly.

KYC (Know Your Customer) verification documents — such as a copy of your CNIC — are collected when you request a withdrawal or when c444 has reason to verify your identity. These documents are:

• Stored in an encrypted format on secure servers with access limited to authorised verification staff only.
• Used exclusively for identity verification and fraud prevention purposes.
• Not shared with game providers, marketing partners, or any other third party not directly involved in verification or payment processing.
• Retained for a period consistent with our data retention policy (see Section 8), after which they are securely deleted.

06 Cookies & Tracking Technologies

c444 uses cookies and similar tracking technologies on the website and in the mobile app. A cookie is a small data file stored on your device that helps the platform remember your preferences and session state. The types of cookies c444 uses are:

• Essential cookies: Required for the platform to function. These keep you logged in during a session, maintain your basket of selected bets, and preserve your account settings. These cannot be turned off.
• Analytics cookies: Used to understand how players navigate c444 — which pages are most visited, where players drop off, and how the game lobby performs. This data is aggregated and anonymised. Analytics cookies are only placed with your consent.
• Preference cookies: Remember your selected language, notification settings, and responsible gaming limits so you do not need to re-enter them on every visit. Placed with your consent.
• Security cookies: Help detect fraudulent login attempts, bot activity, and unusual session behaviour. These are essential and cannot be disabled.

You can manage your cookie preferences through your browser settings or through the cookie preference panel available on the c444 website. Disabling non-essential cookies will not prevent you from using any core platform features, though some personalisation features may be limited.

c444 does not use third-party advertising cookies or share browsing behaviour data with external advertising networks.

07 Sharing Your Data

c444 does not sell your personal data. Your data is only shared with third parties in the following limited and necessary circumstances:

• Payment processors: JazzCash, Easypaisa, Raast, and banking partners receive transaction reference data necessary to process your PKR deposits and withdrawals. These providers operate under their own privacy obligations and are not permitted to use your data for any purpose other than processing your transaction.
• Game providers: Third-party game suppliers whose games appear in the c444 game lobby and fish games section receive a session token and anonymised player identifier for the purpose of delivering game sessions. They do not receive your name, CNIC, or payment details.
• Identity verification services: Where c444 uses a third-party KYC service to assist with document verification, that provider receives only the documents required for verification and is contractually restricted from using them for any other purpose.
• IT and infrastructure providers: Cloud hosting, database, and content delivery providers who process data on c444's behalf under strict data processing agreements.
• Legal and compliance: Where required by applicable law, court order, or to protect the rights, property, and safety of c444, its players, or third parties.

All third parties with whom c444 shares personal data are required to handle it securely and in accordance with applicable data protection standards. c444 does not transfer personal data to parties outside these categories without your explicit consent.

08 Data Retention

c444 retains your personal data for as long as your account is active and for a defined period after account closure. Retention periods vary by data category:

• Account and identity data: Retained for the duration of your account and for a period following account closure to allow for dispute resolution, compliance reviews, and fraud prevention.
• Transaction and payment data: PKR transaction records, deposit history, and withdrawal records are retained for a minimum of five years following each transaction to support financial record-keeping obligations.
• KYC documents: Retained for the duration required to meet identity verification obligations and then securely deleted. You may request confirmation of deletion after the applicable period.
• Support communications: Live chat transcripts and support emails are retained for up to two years to allow for complaint review and dispute resolution.
• Analytics data: Aggregated and anonymised analytics data that cannot be linked back to an individual may be retained indefinitely for platform improvement purposes.

When data reaches the end of its retention period, it is securely deleted or anonymised. You may request early deletion of your personal data under the rights described in Section 10, subject to any overriding retention obligations.

09 Security Measures

c444 applies technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, and loss. These include:

• Encryption of data in transit using TLS (Transport Layer Security) across the website and mobile app.
• Encryption of sensitive data at rest, including KYC documents and payment reference data.
• Role-based access controls that limit access to personal data to staff members who need it to perform their specific responsibilities.
• Regular security reviews of platform infrastructure, including penetration testing and vulnerability assessments.
• Two-factor authentication options for player accounts to reduce the risk of unauthorised access.
• Automated monitoring systems that flag unusual account activity, login attempts from unrecognised devices, and suspicious transaction patterns.

While c444 takes all reasonable precautions, no system is completely immune to security risks. If you suspect that your c444 account has been accessed without your authorisation, change your password immediately and contact support. c444 will investigate and take appropriate action, including temporary account suspension to protect your balance if necessary.

10 Your Rights

As a c444 player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting c444 support:

To exercise any of these rights, contact c444 support via live chat or email, providing your account username and a description of your request. c444 will respond within 30 days. Some requests may require identity verification before they can be processed to protect your account security.

11 Children's Privacy

c444 is strictly an adults-only platform. We do not knowingly collect personal data from anyone under the age of 18. Age verification is part of the account registration and KYC process. If c444 discovers that a person under 18 has created an account, the account will be closed immediately, all balances forfeited, and any personal data held will be deleted as soon as reasonably possible.

If you believe a minor has registered on c444 or has gained access to your account, please contact support immediately. We take underage access seriously and will act promptly on any credible report.

Parents and guardians who are concerned about their children's access to online gaming platforms may consider using parental control software on shared devices to restrict access to gambling-related websites, including c444. More guidance is available on our Responsible Gaming page.

12 Marketing Communications

c444 may send you promotional communications — including bonus offers, deposit-match promotions, cricket betting specials during PSL and T20 seasons, and VIP programme updates — by email or platform notification. These communications are only sent if you have opted in to receive them at registration or through your account settings.

You can opt out of marketing communications at any time by:

• Updating your notification preferences in your c444 account settings.
• Clicking the unsubscribe link included in any promotional email from c444.
• Contacting c444 support and requesting removal from marketing lists.

Opting out of marketing communications does not affect essential account notifications — such as deposit confirmations, withdrawal updates, security alerts, and KYC verification requests — which are sent regardless of marketing preferences because they are necessary for account operation.

13 Policy Updates

c444 may update this Privacy Policy from time to time to reflect changes in how we operate, how we use data, or in response to updates in applicable data protection standards. When material changes are made, we will update the "Last Updated" date at the top of this page and, where the changes are significant, notify registered players via the email address on their account or through a platform notification.

We encourage you to review this Privacy Policy periodically, particularly before making a significant deposit or providing additional personal data for KYC purposes. Continued use of c444 following an update constitutes acceptance of the revised Privacy Policy. If you do not agree with a change, you should stop using the platform and contact support to close your account.

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or want to raise a privacy-related concern, please reach out to the c444 support team. Our support team is available 24 hours a day, 7 days a week via live chat on the platform.

For formal privacy requests — such as a right of access request, deletion request, or data portability request — please contact us in writing with your account username and a clear description of your request. We will acknowledge receipt within 48 hours and provide a full response within 30 days.